Twilight Supervisor


Job ref: 12282

Job Type: Operations

Location: Ballymun, Dublin 11

Contract type: Permanent

Closing Date: 17 May 2021

Twilight Supervisor

Musgrave is Ireland`s leading food retail and wholesale company. Our retail brands include SuperValu, Centra, Daybreak, and Mace in Northern Ireland. In addition, Musgrave MarketPlace is Ireland`s leading wholesale supplier to retail, foodservice and SMEs. We are continuously changing and expanding our brand portfolio, with more recent brands including Frank & Honest Coffee, La Rousse Foods and Drinks Inc. Our values are long-term stable relationships, achievement, not being greedy, honest, and working hard. 


Role Purpose:

Effectively supervise twilight replenishment across all departments, supervision of employees, stock integrity and consistent delivery of Wholesale Excellence standards. Ensure excellent Customer service standards

Roles and responsibilities:

  • Ensure full evening replenishment is fully executed
  • Ensure all sections are merchandised to highest standard
  • Execute promotions in line with promotional guidelines and achieve SEL accuracy target
  • Working in partnership with Re-order team to ensure correct stock levels at all times and taking responsibility for specific orders where relevant
  • Investigate and strive to eliminate all service failures attributed to replenishment on a daily basis
  • Drive the consistent achievement of Wholesale excellence standards and KPIs to include but not limited to:
  • Must stock/average stock availability
  • On Shelf availability
  • Mystery shopper
  • SEL Accuracy
  • General Housekeeping standards
  • Store/QA audits
  • Ensure clean as you policy is fully adhered too.
  • Ensure excellent Customer service provided to all customers
  • Proactively recruit and retain customers and maximising all upselling opportunities
  • Act on concerns raised by the Quality Assurance team. Ensure team adheres to health and safety rules
  • Follow process to measure and minimise shrinkage of stock and damages.
  • Control returns and minimise waste.
  • Work with the Floor Manager to identify and address the training and development needs of staff
  • Effective communication throughout team. Morale and motivation of team
  • Effective supervision of all direct reports, including holiday requests, absence management, performance and timekeeping issues
  • Input into the management of the staff rotas to ensure adequate staffing levels at all times. Supervision of stock control and stock rotation
  • Manage timely team performance reviews
  • Ensure the safety, health and welfare at work of your employees
  • Manage and conduct work activities in such a way as to ensure the safety, health and welfare at work of all employees to prevent any improper conduct or behaviour likely to endanger employees

The ideal candidate will have/be:


  • Excellent attention to detail
  • Proven track record of effective resource management to maximise productivity
  • Proven track record of people supervision
  • Proven track record of cost control
  • Strong communication skills
  • Good IT and system skills. 

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