Part Time Customer Service/ Telesales Representative

Summary

Job ref: 11026

Job Type: Customer Services

Location: Killarney, Co Kerry

Closing Date: 31 January 2020



Part Time Customer Service/ Telesales Representative

Role Objective

Musgrave Wholesale Partners are looking to recruit an energetic, customer focused candidate to join our Customer Service/Telesales team in Ballycasheen, Killarney. You will work on a 2.30pm - 6.30pm shift pattern (20hrs per week) 5 over 7 days.

Responsibilities

The purpose of the role is to ensure timely delivery and accuracy of all customer orders while upselling & cross selling all upcoming promotions or new products available to a large portfolio of existing customers.

This is a fast paced role and would suit someone who has previous customer service experience and ability to communicate over the phone.

Act as the first point of contact for all customer queries.

Process customer orders within agreed timescales and issue relevant paperwork for sign off.

Provide support to the Telesales Manager with Key Contracts administration including collating reports and resolving queries.

Collate inter-company orders and liaise with other Branches & Re-order to ensure a smooth and efficient service.

Liaise with re-order on all aspects of eliminated and inactive codes and update system accordingly.

Work daily with Re-Order, Operations and Transport to ensure customers queries/complaints are resolved in a timely manner.

The ideal candidate will have/be:

Previous experience in CS/Admin/Telesales an advantage

Excellent Microsoft Office skills

Excellent communication, and organisational skills

Leaving Certificate and Third Level education desirable

Experience:

Previous experience in CS/Admin/Telesales an advantage
Excellent Microsoft Office skills
Excellent communication, and organisational skills
Leaving Certificate and Third Level education desirable



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