Fresh Customer Service Co-Ordinator

Summary

Job ref: 12355

Job Type: Sales & Development

Location: Ballymun, Dublin 11

Contract type: Permanent

Closing Date: 14 May 2021



Fresh Customer Service Co-Ordinator

Musgrave is Ireland’s leading food retail and wholesale company.  With more than 140 years of food and retail leadership behind us, today we’re building and developing market-leading brands that will deliver a prosperous future for ourselves, our people and our partners.  Our retail brands include SuperValu, Centra, Daybreak, and Mace in Northern Ireland.  In addition, Musgrave MarketPlace is Ireland’s leading wholesale supplier to retail, foodservice and SMEs.  We are continuously changing and expanding our brand portfolio, with more recent brands including Frank and Honest Coffee, La Rousse Foods, and Chipmongers.

Role Objective:

To support all Food Service sales functions in driving and maintaining incremental fresh meat and fresh produce sales through excellence in customer service. This role is the pivotal function between customer requirements, sales support, supply chain management, Trading Teams and Suppliers.

Responsibilities: 

 

  • Support Sales Specialists and BDMs in closing deals with new customers. This includes arranging and following up on samples, contract pricing and upselling where possible
  • Micro manage all new customers and their fresh product requirements through frequent weekly contact
  • Micro management/ order capture for existing key customers through frequent weekly contact and forward planning of their events to ensure full supply
  • Review daily shortage reports and contact affected customers with solutions
  • Lead the forecasting of fresh meat and produce by feeding in customer demands and new customer product requirements to supply chain, Trading and Supplier teams
  • Build excellent relations with customers, internal functions and suppliers
  • Daily stock monitoring and reacting to under stocked and over stocked fresh product issues

The ideal candidate will have/be:

  • Excellent Communication & interpersonal Skills
  • Customer Centric and Customer Service Skills (experience preferred)
  • Good level of numeracy/ commercial skills
  • Organizational Skills
  • Ability to adapt to a varied workload
  • PC Skills (Excel, Word, Outlook & PowerPoint)
  • Ability to work on own initiative
  • A Team Player who thrives in a fast-paced environment


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