Job ref: 11484
Job Type: IT
Location: Ballymun, Dublin 11
Contract type: Contract
Closing Date: 10 August 2020
Digital Transformation - HR Business Transformation Lead
MWP Digital Transformation – HR Business Transformation Lead
Type of Vacancy
1 Year Project
MWP Digital Transformation Director
Musgrave is Ireland’s leading food retail and wholesale company. Our retail brands include SuperValu, Centra, Daybreak, and Mace in Northern Ireland. In addition, Musgrave MarketPlace is Ireland’s leading wholesale supplier to retail, foodservice and SMEs. We are continuously changing and expanding our brand portfolio, with more recent brands including Frank & Honest Coffee, La Rousse Foods and Drinks Inc. Our values are long-term stable relationships, achievement, not being greedy, honest, and working hard.
Musgrave Wholesale Partners
Musgrave Wholesale Partners currently trades through 3 channels across the island of Ireland: Collect (10 MarketPlace outlets); Delivered Retail (the DayBreak symbol and a number of key National Accounts); and Delivered Foodservice (including the La Rousse Foods brand). With a current Turnover in excess of €650m and headcount of c. 1200 FTEs the Wholesale & Foodservice Business Unit is a critically important component of Musgrave Group.
Our Musgrave MarketPlace brand is moving into the digital age. In the last 4 years we have experienced high double-digit growth in digital as an ordering mechanic and digital touch-points are now a fundamental driver to our brand experience. Digital sales are already 38% of our business and is achieving 9% incremental growth, with metrics continuously rising as we enhance the experience.
Business Transformation Objective
Our vision is to transform Musgrave MarketPlace into a seamless digital B2B one-stop-shop allowing our customers to buy every product or service they require to run their business, underpinned by our brand essence of first for choice, service, and value. Our ambition is to take our digital proposition to the next level opposite both customers and suppliers by introducing a Digital Platform / Marketplace business model. From a customer perspective, our ambition is to take our online ecommerce solution to the next level and introduce a fully connected seamless experience that exceeds customer expectations every time. We will solve current pain points for our customers and give them more time to focus on their core business. In addition, we will provide them with an expanded range of products and services via our digital channels. This extended range will utilise a marketplace model, where a wider range is digitally listed and fulfilled direct from suppliers. From a supplier perspective, our ambition is to introduce a self-service digital portal to enable suppliers present their range and brands on our systems in a manner that meets their needs. We will introduce new connectivity solutions to allow suppliers easily manage their range and their interactions with us.
We are looking for a strong HR professional who will be accountable for delivering all aspects of the people agenda for the project including the organisational design, training and development and communication deliverables of the project. The person will also be the point of contact on all people queries from the project team and any third-party partners for the duration of the project.
The successful candidate will be there to support and guide the Digital team to ensure that the project delivers the required changes to workflow, processes, responsibilities and to enable the project to be implemented successfully and timely with minimum disruption to colleagues or customers. The successful Candidate will need to be able to work effectively as part of the digital team as well as working collaboratively across all functions and with the wider business leaders to enable them to fully understand and embed all the required changes.
The role will also have a number of training professionals reporting into them that will ensure that colleagues are upskilled ahead of the project launch and to ensure the new processes are fully embedded.
HR – You will be the People lead on the Digital Transformation Project
Communication – You will be responsible for the communication plan of the project and ensure that the key messages are articulated clearly to our colleagues to enable buy-in to the required changes
Teamwork – you will work with a small focused team to ensure project deliverables are achieved and in parallel work with our wider business to ensure we achieve a transformation in our current business model
Project Management – you will work within a wider programme structure and ensure that milestones under your remit are delivered in a timely manner
Financial Management – you will manage the budget & forecast for projects and services within your domain
Problem solving – Ensure all issues are addresses and resolved in a timely manner
Education & Experience
The ideal candidate will have:
The ideal candidate will have/be: