Job ref: 11933
Job Type: Customer Services
Location: Ballymun, Dublin 11
Contract type: Contract
Closing Date: 6 December 2020
Customer Service/Telesales Executive - Part Time 20 hrs per week
Musgrave Wholesale Partners are looking to recruit a Customer Service / Telesales Representative who can provide excellent customer service support and work cross functionally in a busy environment.
The purpose of the role is to ensure timely delivery and accuracy of all customer orders while upselling & cross selling all upcoming promotions or new products available to alarge portfolio of existing customers.
This is a faced paced role and would suit someone who has previous customer service experience and ability to communicate over the phone.
The ideal candidate will have/be:
Act as the first point of contact for all customer queries
Process customer orders within agreed timescales and issue relevant paperwork for sign off
Provide support to the Telesales Manager with Key Contracts administration including collating reports and resolving queries
Collate inter-company orders and liaise with other Branches & Re-order to ensure a smooth and efficient service
Liaise with re-order on all aspects of eliminated and inactive codes and update system accordingly
Work daily with Re-Order, Operations and Transport to ensure customers queries/complaints are resolved in a timely manner