Customer Service Representative

Summary

Job ref: 11398

Job Type: Logistics / Supply Chain

Location: Tramore Road, Cork

Contract type: Contract

Closing Date: 28 July 2020



Customer Service Representative

We are now inviting applications for the role of a Customer Service Representative within our Retail Service Centre, working closely with our stores and across all functions within our business,responsibilities of the role include:

  • Consistently providing expert customer service to our retailer community in a friendly and professional manner.
  • Steering assigned queries including queue management, logging of all calls received and ensuring calls are assigned to appropriate tier two resolver groups as necessary.
  • Playing an active role in supporting our service excellence model across the business.
  • Identifying and sharing ideas within the team to improve processes and overall retailer communications.
  • Analysing call and query patterns to identify opportunities for better service.
  • Contributing towards creating the best team environment.
  • Consistently providing expert customer service to our retailer community in a friendly and professional manner.
  • Steering assigned queries including queue management, logging of all calls received and ensuring calls are assigned to appropriate tier two resolver groups as necessary.
  • Playing an active role in supporting our service excellence model across the business.
  • Identifying and sharing ideas within the team to improve processes and overall retailer communications.
  • Analysing call and query patterns to identify opportunities for better service.
  • Contributing towards creating the best team environment.

The ideal candidate will have/be:

  • A minimum of 2 years` experience in a busy and productive customer focused environment.
  • Competency in PC packages including the MS office suite and Excel in particular.
  • Previous experience in using in-house data-base systems and spreadsheets etc.
  • A strong commitment to providing the best customer experience coupled with excellent communication and interpersonal skills.
  • The ability to work using initiative and to complete tasks to a high degree of accuracy and quality while contributing to the overall team goals.
  • A proven ability to work in a fast paced environment with a varied and challenging workload.
  • Previous experience in a customer service role, working to deadlines and/ or exposure to Musgrave processes and systems would be of distinct advantage,


Apply Now

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