Customer Service/HR Manager


Job ref: 13369

Job Type: Operations

Location: Robinhood, Clondalkin, Dublin 22

Contract type: Permanent

Closing Date: 5 July 2022

Customer Service/HR Manager

Roles and Responsibilities:


  • To ensure exceptionally high standards of customer service are offered at all times.
  • Devise and maintain a process for ensuring all customer queries and complaints are followed up in an efficient and professional manner.  Ensure that these are recorded and monitored on a regular basis.
  • To ensure the correct operational procedures are maintained and reviewed on a continual basis.
  • To effectively co-ordinate the checkout operation and ensure high levels of accuracy are maintained at all times.
  • Reception - Implement an audit process to be carried out on a monthly basis to ensure all reception systems and procedures are adhered to in the appropriate manner.


  • To ensure delivery of excellent customer service levels based on a sound understanding of all customer needs.
  • Build strong relationships with key customers.
  • Liaise and build strong relationships with the wider Teams.


  • Conduct job skills training, providing honest and objective formal and informal feedback and giving support and coaching as necessary.
  • Maintain a harmonious working environment to ensure colleagues are aware of the role they play in achieving the overall company objectives.
  • Ensure all staff are clearly focused on the need to satisfy the customer and are given the opportunity to use their individual skills.
  • Consider the welfare and well being of staff and manage such areas as holidays, rotas, overtime control, working standards, appearance and general working procedures.
  • To ensure regular communication briefings with all colleagues as per Communications strategy.
  • To ensure that all aspects of absence, timekeeping grievance and discipline are communicated and dealt with effectively with the support of Central Human Resources.
  • To ensure adherence to all relevant HR policies and a working knowledge of the legislation that supports these
  • To manage & complete the weekly payroll for the branch
  • Ensure high levels of employee engagement in the branch
  • Manage all employee issues in a fair and consistent manner
  • Liaise closely with Central Human Resources department in all HR related areas involving legislative procedure.

Health and Safety

  • Ensure total awareness of legislative requirements and company policy and procedure with regard to Health and Safety, Environmental Health and legal considerations of the food environment.
  • To make oneself aware of the total layout of the depot including fire / emergency exits.
  • To make oneself fully aware of the company handbook, policies and procedures and adhere to all rules at all times.
  • To ensure good housekeeping practices are used at all times.


The ideal candidate will have/be:

Education and Experience:

  • 3  - 5 years experience in similar management role within a  Wholesale or retail environment
  • Excellent customer service experience
  • Must have a good working knowledge of current and impending employment legislation, ideally CIPD qualified as a minimum.
  • Must have experience of implementation of HR policies and practices e.g. recruitment, absence management.

Apply Now

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