Checkout Supervisor

Summary

Job ref: 11038

Job Type: Operations

Location: Ballymun, Dublin 11

Closing Date: 31 January 2020



Checkout Supervisor

Role Purpose:

To lead all members of the checkout team to deliver outstanding levels of service to all customers in the most effective and profitable manner while fostering a customer focused culture within the branch. - To support the Customer Service/HR Manager to ensure good employee relations through the effective implementation of HR policy in the Checkout team.

Roles and Responsibilities:

  • To lead all members of the checkout team to deliver outstanding levels of service to all customers in the most effective and profitable manner while fostering a customer focused culture within the branch.
  • To support the Customer Service/HR Manager to ensure good employee relations through the effective implementation of HR policy in the Checkout team.
  • Lead Checkout colleagues by demonstrating excellence in the consistent delivery of exceptionally high standards of customer service. Lead and embed a right first time culture.
  • Ensure that all colleagues are trained in all aspects of customer service and SOPs.
  • To ensure the operational procedures/SOPs are adhered to and measures are put in place to ensure all targets are met.
  • Regularly monitor and evaluate performance and standards and take relevant and necessary actions to achieve results.
  • Consistently achieve and improve all operational KPI`s achieve all H&S, HACCP and SOP audits.
  • Efficient queue management ensuring no more than 2 customers in any queues
  • Deal with all customer queries and complaints in an efficient and professional manner. Ensure that these are recorded and monitored on a regular basis.
  • Ensure all transactions are managed within customer`s credit terms while maintaining positive customer relationships.
  • Be proactive and vigilant in the management of security and stock loss and ensure relevant processes are strictly adhered to.
  • Ensure staff rota is managed in line with budget and in line with needs of the business
  • Ensure the safety, health and welfare at work of your employees
  • Manage and conduct work activities in such a way as to ensure the safety, health and welfare at work of all employees
  • Manage and conduct work activities in such a way as to prevent any improper conduct or behaviour likely to endanger employees
  • Implement the safety, health and welfare measures necessary for protection of employees

Experience and skills required:

  • Excellent customer service skills with a proven ability to create a customer focused culture.

  • Excellent Leadership and Supervisory skills.

  • Strong communication skills.

  • Standards and KPI focused and driven.

  • Good IT and system skills.

  • Good commercial acumen

The ideal candidate will have/be:



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