Ryan Brothers Sweep the Board at the Edward Dillon & Santa Rita Estates Off-Licence Of The Year Awards 2014

Ryan brothers, Liam Ryan of Ryan’s SuperValu in Glanmire and Tom Ryan of Ryan’s Centra Raheen swept the board at the recent Edward Dillon / Santa Rita Estates Off-Licence of the Year Awards. The award winning stores clinched the overall SuperValu and Centra award title at the 22nd annual ceremony which took place on Thursday 13th November.

Liam Ryan, Lillian Twomey and Deboragh Wolfe were there to represent SuperValu Glanmire on the night, with Tom and Breda Ryan and Joe Greensmith collecting the award on behalf of Centra Raheen. The award was presented by Andy O’Hara CEO of Edward Dillon, Andrés Alvarado, Santa Rita Estates and Martin Kelleher, Managing Director Musgrave Retail Partners Ireland. The event, which took place in Hotel Kilkenny, was attended by Centra and SuperValu finalist stores from across the country.

The overall winner and category winners of the Edward Dillon & Santa Rita Estates SuperValu Off-Licence of the Year Awards will enjoy a luxurious trip to New York. All finalists received a certificate of achievement on the night.

Each of the SuperValu and Centra finalist stores were judged by Carthage Conlon and were marked on a range of criteria, including overall appearance, innovation and customer service.

The three SuperValu category winners were Hurley’s SuperValu, Midleton, SuperValu Tramore and SuperValu, Wexford, who took home the large store, medium store and small store prizes respectively.

Centra Moycullen in Galway, won the convenience store category, O’Leary’s Centra in Tower was the runner up in the neighbourhood supermarket category and Centra Marley Park, Dublin won the Centra Wine Store of the Year.

Speaking at the event, Andy O’Hara, CEO of Edward Dillon, said: ‘We would like to extend our congratulations to all our winners at this year’s awards, for reaching such a high standard in their store. We would also like to say well done to the other finalists for taking part this year.’

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Lovin Dublin gives €25,000 prize to Nobó at Lovin Dublin Show Live

The Supervalu ‘Food Start-up of the Year’ award was given to Nobó Dairy-Free Ice Cream at the recent Lovin Dublin Live Show. The judging panel saw a level of quality, originality, and market-readiness which separated it from the hundreds of other competitors. Nobó will receive €5,000 cash, €4,000 of legal services from Philip Lee, PR support from PR 360, mentorship from leading Irish retail guru James Burke, and much more.

Speaking at the event, SuperValu Trading Director, Eamon Howell said: “At SuperValu, we are committed to providing our shoppers with great quality food along with new and innovative products. As the number one retail supporter of the Irish food industry, we feel a huge sense of pride in our long-standing relationships with suppliers that we have helped grow and expand their businesses over the years.  Through the Food Academy programme, we work hand in hand with budding artisan food producers, providing them with the opportunity to trial their products in local SuperValu stores initially and then grow their partnership with us as they scale their business and supply more SuperValu stores, creating local jobs in the process. As SuperValu stores are independently owned and operated, our retailers are perfectly placed to support suppliers in scaling their business at a sustainable pace. At the same time, it allows our retailers to provide customers with a tailored local offer, stocking products which you cannot buy in other supermarkets.”

Foodies, bloggers and people from all across the country assembled in the Bord Gáis Energy Theatre on Monday the 24th of November for Lovin Dublin’s first ever live show. Speaking about the event, Niall Harbison Founder of Lovin Dublin says “We wanted to do something that was a huge celebration of Dublin and really highlighted the best the city has to offer. We also wanted to get people inspired, so we have flown in some of the very best speakers from around the world. We wanted people to leave the Bord Gáis Energy Theatre with a chill in their spine about the huge potential this city has as it continues to grow.”

Lovin Dublin Show Live also had talks from Marco Pierre White, Mark Pollock, Jamie Heaslip, Paddy Cosgrave, Niall Breslin, Caroline Keeling, Mark Little and more, with awards given out to ‘Dublin’s Best’…

  • Brunch – Whitefriar Grill;
  • Pub – Long Hall;
  • Chef – Ross Lewis;
  • Coffee Shop – 3FE;
  • Lunch – Boojum;
  • Dinner – Saba;
  • Restaurant – 777

Lovin Dublin Show Live is kindly supported by Supervalu, O’Brien’s Off Licence, Heinz and Visit Dublin.

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A tasty combination

Here’s a blog for all you budding food entrepreneurs. Were you at the Lovin’ Dublin Show Live on November the 24th? If you were, you’ll no doubt agree it was quite an event. If not, just imagine what the organisers called ‘a night of inspiration celebrating Dublin and highlighting the future talent of the city’ featuring a lot of guests, a lot of inspiring talk and an awful lot of good food and drink. Add a speaker list including Niall Breslin, Caroline Keeling, Marco Pierre White and Loyd Grossman and you probably get the idea.

But what, you may ask, did that have to do with Musgrave or its partners? Well our partner Supervalu did supply one of the speakers: Trading Director Eamon Howell. But Supervalu also sponsored the Food Start-up of the Year award. And this is where we come back to our opening comment. Because anyone hoping to start a food business and supply companies like SuperValu might be advised to pick up some ideas from the very smart winner of the award.

The winner was Nobó Dairy-Free Ice Cream, which was praised not just for quality and originality, but — and this is important — market-readiness. How ready? Well, have a look at the very nifty website (http://nobo.ie) and you’ll see the whole package: good food, a clear message and a lot of style. And, of course, something different: it’s dairy-free ice cream but without any sense of being less enjoyable.

This is, we think, what a modern food producer has to think about: getting the message across; getting an audience; and, as well as all that, coming up with the goods that go on the plate (or in the ice-cream tub).

Those of us who’ve tried Nobo ice cream, On The Pig’s Back pate and terrines,  and some of the other cool, clever and tasty food ideas that are doing this country’s food industry proud will certainly be able to back that up. Good food, good ideas and good presentation is a tasty combination.

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Centra NI signs up to sponsor Ulster Rugby’s ‘Half-Time’

Pictured at Centra Wellington Place launching Centra NI’s sponsorship of Ulster Rugby Half-Time with Ulster Rugby stars Franco van der Merwe, Ruan Pienaar and Roger Wilson are Belfast store owner Leslie Stafford’s son and daughter, Adam and Amy-Lee Forrest.

In a new sponsorship deal between Ulster Rugby and Centra NI, up to four Under 12 mini rugby teams from across Ulster will play at each home match during the interval at the famous Kingspan Stadium in Belfast. Girls youth teams and disability tag rugby sections will also be invited to participate.

Centra NI already supports the Ulster Rugby Summer Camps which saw more than 1,800 participants this year and this latest partnership cements Centra NI’s support of mini rugby in Northern Ireland.

Nikki McDowell, Brand Manager said, “Centra NI and its independent retail partners across Northern Ireland have supported the Ulster Rugby Summer Camps since 2008 and we are very proud of this association.”

She added, “We are now taking this a step further with Centra NI’s sponsorship of Half-Time, which will give hundreds of young rugby stars in the making the chance to compete at the home of Ulster Rugby and develop their skills on the pitch.”

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Success for Centra at Shelflife C-Store Awards

Centra stores have taken home four awards at the recent ShelfLife C-Store Award ceremony in Dublin on 26th November 2014. The ShelfLife C-Store Awards, now in its 14th year, were set up by leading retail industry magazine to acknowledge stores and individuals that set the standards for the industry.

Centra Castletroy in Limerick clinched Gold and took home the National Award for Stores from 4,000 to 8,000 sq ft. Kellys Centra, Mountain Top, Co. Donegal was named Silver award winner within the same category.

Donnellan’s Centra in Ennis clinched two prestigious awards, winning the overall Hygiene Award for Exceptional Standards in 2014 as well as taking home Silver in the National Award for Stores up to 2,000 sq ft category.

In winning these titles, Centra stores fought off stiff competition from convenience stores throughout Ireland. The award was adjudicated by independent judges on numerous conditions, including product offering, store hygiene and customer service. Of all the ShelfLife C-Store awards presented on the night, Centra stores across the country secured a total of four awards.

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SuperValu NI’s season of goodwill as stores aim to raise over £100,000 for Action Cancer

From the start of December, SuperValu NI is encouraging its independent retailers to host a variety of festive-themed activities in-store for customers, to help reach their £111,000 fundraising target for Northern Ireland cancer charity, Action Cancer.

Innovative ideas include hosting events such as Mince Pie and Mulled Wine Tasting evenings, Signature Tastes and Christmas Party Food Tasting evenings alongside competitions to win everything a customer may need for the perfect Christmas party.

The little ones will be catered for with the opportunity to sell Action Cancer’s Reindeer food and Surprise Santa Letters to customers in return for a small donation.

The money raised goes towards Action Cancer’s Big Bus mobile detection unit which began operating in 2006. The Big Bus has visited over 1,000 workplaces, community groups and SuperValu stores across Northern Ireland in that time, providing vital cancer screening and information services for men and women.

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The right way to grow

There are quite a few Daybreak stores throughout Ireland: over 200 at the last count and (as you can read on the Daybreak website) all of them are part of what is today Ireland’s fastest growing convenience store chain.

As ever though, they — and we — don’t want to get overconfident. It’s true that keeping up a good standard of service and building a fast-growing business are pretty impressive given the economic times we’re in (and, we hope, emerging from). But of course, we at Musgrave and Daybreak believe that growth and good service are connected, and we want to encourage both.

All of which is a roundabout way of showing how we’re trying to reward and encourage good service — and giving a bit of fanfare and a pat on the back to Kevin Forde. Kevin is the owner and manager of Daybreak Dungarvan, Co. Waterford, the winner of Daybreak Store of the Year. That’s even more impressive when you consider that we carefully shortlisted 15 excellent retailers and also honoured other stores in categories covering wine, hot beverages, food to go, confectionery and customer service.

The overall award, however, asked for great performance across not one but four key areas: products and services, environment, communications, and people and behaviours. But we didn’t just take the store owner’s or even customers’ word for how good each shortlisted Daybreak was. There were audits and assessments to make sure stores had earned the right to be on the shortlist, let alone win.

So as you can see, the winner and finalists certainly had to earn their night out at Kildare’s Killashee House Hotel for the awards ceremony, but they deserve all the praise they received. After all they’re fulfilling the role of Daybreaks everywhere to the letter: great places to buy food on the go, coffee and grocery essentials, run by people who understand and respond to the everyday needs of their communities. And they’ve proved that it pays off in terms of new stores and jobs — in other words, that growth and good service really are connected.


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Daybreak Dungarvan named Daybreak Store of the Year

We are delighted to announce that Daybreak Dungarvan, Co. Waterford has been named Daybreak Store of the Year. The store which is owned and managed by Kevin Forde scooped the top accolade at Daybreak’s annual Store of the Year awards at Killashee House Hotel on Thursday night last.

The Daybreak Store of the Year awards recognises retail excellence across Daybreak outlets nationwide. 15 retailers were shortlisted for the overall award which focuses on four key areas, Products & Services, Environment, Communications and People & Behaviours. Throughout the competition a series of audits are conducted and stores are assessed against this criteria. Daybreak Dungarvan was awarded the top prize thanks to their impressive customer service and outstanding product offering.

As well as the coveted overall store of the year accolade, the other seven other awards on the night focussed on key in-store categories were awarded as follows:

  • Forecourt Store of the Year – Daybreak Ballina, Co. Mayo
  • Convenience Store of the Year – Daybreak Clonliffe Rd., Drumcondra
  • Best Hot Beverage To Go Award – Daybreak Clonliffe Rd., Drumcondra
  • Best Wine Award – Daybreak Raven Terrace, Galway
  • Best Food To Go Award – Daybreak Broomfield, Castleblaney, Co. Monaghan
  • Best Customer Service Award – Daybreak Ballymahon, Co. Longford
  • Best Confectionery Award – Daybreak Camolin, Co. Wexford

These awards recognise excellence across our retail network nationwide and we would like to congratulate all winners. At Daybreak, we are passionate about providing a first class and convenient customer experience and our winners embody what our brand is all about.

Daybreak Dungarvan were delighted to have been named Daybreak Store of the Year for 2014. This award is testament to all the hard work that the team in Dungarvan put in to ensure that customers receive a first class service.

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Up to standard

Today we have a rather unusual question to ask. It’s this: what is ISO 26000 and why does it matter to us — and, incidentally, to you?

Well, maybe we should start by saying what ISO 26000 actually is. It’s a standard, a standard that has been developed, agreed upon and then launched by The International Organisation for Standardisation. This organisation was founded nearly 70 years ago and, although it’s voluntary, in practice, the fact that it has so many recognised authorities on standards in its membership makes it a respected global standards body.

Yes, yes, we hear you say, but what has that got to do with Musgrave’s business and us, your customers? A good question. Well, ISO 26000 offers guidance to groups like Musgrave on socially responsible behaviour. The idea is that this form of guidance can do something positive for global sustainable development, by encouraging businesses and other organisations to, well, to do the right thing — or (at slightly greater length) to practice social responsibility to improve their impacts on their workers, their natural environments and their communities.

A good thing, right? Well, we think so, which is why we take it seriously — even though we’re not obliged to. ISO 26000 isn’t a legally enforceable standard but a series of recommendations. They are, however, fairly wide-ranging recommendations covering (to name a few) accountability, transparency, ethical behaviour, human rights, labour practices, the environment, consumer issues and community involvement and development.

And that’s why ISO 26000 matters to us. The concerns this standard highlights are behind pretty much everything we do and we believe we’re making a serious effort to live up to it.

And it seems that we are not the only ones who believe that. You see, Musgrave Group was awarded the Business Working Responsibly Mark at an event in Dublin recently. This is Ireland’s first and only independently audited (by the National Standards Authority of Ireland) certification for responsible and sustainable business practices. And this mark, is — you guessed it — based on ISO 26000. During the process of achieving the mark, Musgrave was assessed against hundreds of measurements under such headings as workplace, marketplace, environment, community, and customer relationship management and communications.

As you can see, then, it’s not just a matter of looking good for our own benefit. A lot of this is about treating you — the customer — and the environment you live in with respect, so we’re delighted that an independent body feels we’re on the right track.

But we didn’t just take the award and feel pleased with ourselves. We only get to keep it for two years in any case and it comes with a roadmap to develop and enhance our sustainable policies and practices into the future. So if we (along with the other companies that have met the criteria) want to keep the award we’re going to have to keep up the good work. And we will. You might call it making sure that everything we do is up to standard.

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200 Small Food Producers Secure Retail Listings Worth €10 Million with SuperValu Through Food Academy Programme

30 Food Academy participants graduate to Food Academy Advance

The Minister for Agriculture, Food and the Marine Simon Coveney TD today welcomed the announcement that 200 small food producers will secure retail listings worth €10 million with SuperValu, through the Food Academy programme in 2015. Food Academy is a joint initiative between Bord Bia, the Local Enterprise Office Network and SuperValu to support small food companies in Ireland.

Minister Coveney also announced that of the total Food Academy programme participants, 30 high performingsmall food companies will graduate to Food Academy Advance, the next stage of the programme. Food Academy Advance provides these companies with access to expertise in branding, market research, business development and distribution, to allow them to scale up and secure national listings with SuperValu. This combination of both commercial and marketing insight assists in supporting producers through the challenging initial phases of business growth and strengthens their chances of future success.

Speaking at the Food Academy Conference in the Royal Hospital Kilmainham in Dublin today, Minister Coveney TDsaid: “Food Harvest 2020 has identified the long term potential of the Irish agri-food industry to support ‘smart, green growth’. Ireland’s artisan food producers are making a valued contribution to this growth. Structured support from Bord Bia and Local Enterprise Offices, in partnership with SuperValu, will ensure that high potential food entrepreneurs can scale their businesses in a sustainable manner, creating jobs and furthering Ireland’s credentials as a food leader both nationally and internationally.”

The results of a research study conducted with Food Academy participants were also launched at the conference. The main findings included:

  • Almost 85% of Food Academy participants expect to employ new staff over the next 12 months, with almost a quarter expecting to take on more than 3 new staff during this period;
  • Almost half of Food Academy participants expect sales to increase by 50% or more over the next 12 months;
  • Approximately 70% of small food producers expect to launch new products during the next twelve months;
  • 98% of participants found the Food Academy programme beneficial to their business development;
  • Gaining access to finance is the number one priority for Food Academy participants;
  • Almost 80% of companies participating on the programme plan to develop their brand through social media.

By virtue of its community retailer model, whereby stores are independently owned by local entrepreneurs, SuperValu is able to give Food Academy participating companies the unique opportunity of starting their journey on a small scale. Participants are able to secure listings with individual stores, helping them grow to a point where they are on a commercial footing to supply a network of stores. 

Martin Kelleher, Managing Director of SuperValu, commented: “At SuperValu we are committed to supporting local suppliers and building vibrant communities around Ireland. We are delighted to be able to work hand in hand with budding artisan food producers, providing them with the opportunity to trial their products in local SuperValu stores initially and then grow their partnership with us as they scale their business and supply more SuperValu stores, creating local jobs in the process. As SuperValu stores are independently owned and operated, our retailers are perfectly placed to support suppliers in scaling their business at a sustainable pace. At the same time, it allows our retailers to provide customers with a tailored local offer, stocking products which you cannot buy in other supermarkets.”

Aidan Cotter, Chief Executive of Bord Bia, added “Bord Bia’s role in this partnership has been to design solutions for entrepreneurs to allow them to thrive in an environment that looks to support local. The Irish consumer is a discerning one and has in recent years grown to seek out and support local products and companies. The Food Academy model uniquely facilitates the promotion of these entrepreneurs to consumers in every county in Ireland, whilst equipping these young food companies to be consumer focused from the outset and to grow at a sustainable pace.”

Also speaking at the event, Vincent Reynolds, Chairperson of the Local Enterprise Office, said: “Food Academy provides a cohesive, structured support system for local food producers, to help them grow their businesses sustainably. It is an example of Government agencies and the private sector working together to create the right environment for food entrepreneurship in Ireland. The Local Enterprise Network with on-the-ground expertise and local contacts is perfectly placed to support small and medium enterprises to achieve a listing initially with their local SuperValu store and beyond to regional and national SuperValu stores. With that support, their growth is achievable, manageable and importantly, sustainable.”

SuperValu serves over 2.6 million customers every week and has 223 stores nationwide. 75% of everything on SuperValu’s shelves is sourced or produced in Ireland. SuperValu continues to source locally wherever possible and purchases almost €2 billion worth of goods from Irish suppliers which help to sustain 30,000 jobs in the Irish economy.  SuperValu was recently recognised as the best promoter of Irish products ahead of any other grocery retailer, according to the ‘Where We Shop 2014’ research study by Checkout and Ignite Research.

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